[German]Since Microsoft’s September 2017 patch day there is a second problem on HP systems with Windows 10 version 1703 (besides the black screen bug). The HP 3D Drive Guard is no longer running correctly. Here is some information about the problem and a fix.
HP Photo Creations 1.0.0.22192 is available to all software users as a free download for Windows 10 PCs but also without a hitch on Windows 7 and Windows 8. Compatibility with this collage designer software may vary, but will generally run fine under Microsoft Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista and Windows XP on either. HP 컨슈머 노트북 PC - Windows 10 Creators Update로 업데이트한 후 HP 3D DriveGuard 오류 메시지 Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Description: 3D DriveGuard Software for HP ProBook 470 G2 This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.
In part 1 (Fix for HP’s patchday login black screen issue) of my two articles series I discussed the fix for the black screen login screen on HP computers after the September 2017 update on Windows 10 V1703. But there is a second issue with HP’s 3D Drive Guard.
HP 3D Drive Guard software is installed on many HP systems. This detects movements of a device, that can be dangerous for the hard disks, and moves the hard disk heads into a parked position if necessary. The Drive Guard protects the hard disk of your computer (only on notebooks).
But HP 3D Drive Guard is a kind of ‘troublemaker’, especially under Windows 10. Within this HP forum thread filter driver hpdskflt.sys is causing a blue screen with stop code 0xc0000428.
Within this HP forum thread a user mentions a missing accelerometer driver in Windows 10 device manager. I found also a German forum post dealing with the fact, that HP 3D DriveGuard was shown as an unknown device in device manager after upgrading from Windows 7/8.to Windows 10.
This German HP forum post mentions an issue with 3D Drive Guard after installing Microsoft’s September 2017 update in Windows 10. Windows reports during each system start:
„HP Accelerometer is not supported in this version of Windows. An updated app may be available.“
It seems, that the file accelerometerdll.DLL isn’t found. Uninstalling and re-installing HP 3D Drive Guards doesn’t solved the issue.
German blog reader Michael Borman (also an external expert in HP’s forum) left this comment within my German blog, linking to HP’s fix sp81920.exe. The fix should solve the HP 3D Drive Guard problem after September 2017 patch day.
I have analyzed the files in the fix (I don’t own an HP computer). The patch includes fixes for Windows 7, Windows 8.0/8.1 and Windows 10, a batch program that checks if 3D Drive Guard is present on the machine and updates the accelerometerdll.DLL file, a sys file of the same name, the HPMDPCoInst.dlls file and a hpdskflt.sys filter driver (all files are from April 28,2017). After installing this fix, HP’s 3D Drive Guard should be working again.
Articles:
Fix for HP’s patchday login black screen issue
Fix for HP’s 3D Drive Guard-Bug after Microsoft Patchday
Windows 10 V1703: Update KB4043292 for black screen bug
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HP 3D DriveGuard is a freeware HDD protection software app filed under hard drive software and made available by Hewlett Packard for Windows.
The review for HP 3D DriveGuard has not been completed yet, but it was tested by an editor here on a PC.
If you would like to submit a review of this software download, we welcome your input and encourage you to submit us something!
HP 3D DriveGuard protects your hard drive against rough handling, excessive vibration, and other everyday wear and tear; so when an accident happens, you can go on working. It relies on a three-axis digital accelerometer that acts as a motion sensor, which notifies the system software of any sudden movement and sends a command to temporarily park the hard drive, protecting your critical data from impacts, bumps and minor drops.
HP 3D DriveGuard is available on select HP ProBook and EliteBook models.
This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from hard drive software without restrictions. HP 3D DriveGuard 6.0.15.1 is available to all software users as a free download for Windows 10 PCs but also without a hitch on Windows 7 and Windows 8.
Compatibility with this HDD protection software may vary, but will generally run fine under Microsoft Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista and Windows XP on either a 32-bit or 64-bit setup. A separate x64 version may be available from Hewlett Packard.
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